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Guarantees
and Service
1, Guarantees
Subject to the conditions
set out below Capital Sash guarantees that the goods supplied will be free from
inherent defects in materials and workmanship for a period of:
Supply Only
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Softwood products............................................................................................................. | 5
years * | | Hardwood
products............................................................................................................ | 10
years ** | | uPVC
products.................................................................................................................. | 10
years | | Moving
parts (locks, handles, hinges, spiral balances, sash cords, pulleys, fasteners,
etc)........ | 2
years | | Sealed
double glazed units................................................................................................. | 5
years |
Supply & Installation
All as above in respect of materials and manufacturing
workmanship and additionally in respect of installation workmanship, 10 years.
Conditions
Minor swelling or shrinkage and nominal natural defects
that do not effect the performance of the product are excluded.
The guarantee
is for normal conditions of service within the Operational Area. Products intended
for use outside of the Area may require special finishing and this should be brought
to the attention of Capital Sash prior to manufacture.
Capital Sash shall
be under no liability in respect of any defect arising from subsidence, heave,
ground movement, storm damage, wilful damage, negligence or neglect or failure
to follow Capital Sash' issued maintenance instructions, misuse, acts of terrorism,
Acts of God and/or unauthorised repairs or alterations.
Transfer
All guarantees are transferable to new owners without charge.
Timber
Grading
Timbers are graded as * "moderately durable" and ** "durable."
The test for grading is to drive an untreated stake into the ground,
if it takes between 10 & 15 years for the stake to rot and fall, then it is "moderately
durable." If it takes between 15 & 25 years, then it is "durable."
As
the test is with untreated timber that is in contact with the ground, it follows
that properly treated and maintained timber in a normal situation will last for
many more years.
Indeed, there are many thousands of both softwood and
hardwood windows that are well in excess of 100 years old.
Service
Capital Sash maintain mobile Service Engineers throughout the Operational
Area.
Service requests are accepted and booked by telephone and,
subject to the terms of the guarantee, are free of charge during the guarantee
period.
Calls are booked on a geographical "service run" basis on a
3 week rotation. This means that under normal conditions, for non-urgent minor
problems, you can expect to be offered an AM or PM weekday appointment within
3 weeks.
In the event of a major problem, such as the window becoming
a security risk, we will genuinely make every effort to attend within 24 hours.
If we are unable to offer a reasonable response time then, subject to
the terms of the guarantee, the Customer shall be entitled to instruct another
contractor to carry out emergency repairs and Capital Sash will refund to the
Customer the reasonable costs thereof.
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